Southern California Commercial HVAC, Commercial Heating and Cooling

(714) 986-9445

SERVICE

This is our typical service call procedure which can be modified to fit your needs.

The Whitman Company office:

Receives a call from our customer requesting service.
Locates all company service vehicles using Teletrac.
Contacts the technician closest to the customer in need of service and dispatches the service call.

The Whitman Company technician:

Checks in with the customer upon arrival to discuss all HVAC problems at the customer’s facility.
Performs a thorough diagnosis on the HVAC equipment.
Checks back in with the customer to explain the diagnosis and repair options.
Completes all necessary repairs after receiving customer’s approval.
Tests unit thoroughly for proper operation.
Writes an invoice with documentation of diagnosis, repairs, and a list of parts replaced.
Explains invoice details and checks out with customer upon having invoice signed.

MAINTENANCE

This is only one of our customized preventive maintenance programs available. Let us design one for you.

The Whitman Co. technician:

Checks in with the customer upon arrival to discuss any HVAC problems at customer’s facility.
Replaces air filters.
Inspects evaporator and condenser coils for dirt and damage.
Clears condensate drains as needed.
Oils motors and greases bearings as needed.
Checks fan and blower belts and adjusts tensions as needed.
Checks wire connections and tightens as needed.
Checks amperage draws.
Checks refrigerant levels.
Checks temperatures.
Tests unit thoroughly for proper operation.
Removes any old parts and debris from rooftop related to the preventive maintenance.
Makes general observations of overall rooftop conditions such as leaves are plugging drains, broken roof tiles, open electrical box etc.
Writes an invoice with documentation of all materials used and any existing problems with the rooftop equipment.
Explains invoice details and checks out with customer upon having invoice signed.